1.1. Reservations can be made by contacting Ker & Downey Botswana hereinafter referred to as the “Company” through the reservations centre in Maun, Botswana. Customers should see a travel agent.
Safaris are booked and confirmed only on receipt of a 20% non-refundable advance payment of the basic programme rate.
This advance payment is due within fourteen (14) days of making the reservation. There shall be no binding contract until the advance payment has been received by the Company. Failure to remit your advance payment on time will result in an automatic change of status of any confirmed space to a provisional basis and the possible inability to reinstate your reservation. When the Company receives your advance payment, a booking reference number will be assigned and noted on your original invoice. This number shall be deemed to constitute acceptance and confirmation of the booking. Your cancelled cheque and/or wire transfer authority will act as your receipt.
* If the Company is NOT making your complete travel arrangements for you, it will be necessary to furnish us with a copy of the confirmation of your transportation arrangements before we confirm our portion of your travel plans. The Company cannot be liable for any penalties or losses incurred as a result of voluntary or involuntary changes to transportation schedules.
1.2. Unless alternative arrangements are made, the balance is due no later than sixty days (60) days prior to commencement of the programme. Once a booking has been paid in full the accommodation becomes non transferrable. If the balance has not been received by that date, the Company shall be entitled in its discretion to treat your reservation as cancelled, and consequently to forfeit such part of the advance payment as determined solely by the Company.
1.3. Any reservation made within sixty (60) days of commencement of a programme may be accepted provided space is available, payment in full is received, and provided that documents can be delivered prior to departure.
1.4. The Company will not provide tickets, coupons, vouchers or documents until full payment has been received by the Company.
1.5. The Company will not accept responsibility for wire transfer and/or overnight mail charges.
1.6. No client will be permitted into the field without payment in full being received by the Company.
1.7. Special airfares are capacity controlled and often sold out months in advance. In addition, many accommodations offered by the Company have limited capacity. It is essential to make reservations well in advance to insure your preferred arrangements.